FAQ

Below you will find a selection of quick questions and answers.

All orders over $50 are delivered free of charge nationally. Others will incur a flat fee of $10.00.

Once your Joseph Lyddy online purchase is complete, our customer service team will pick and dispatch goods as soon as possible.

Delivery times to some rural areas can take up to six business days depending on the remoteness of the area (note: any goods labelled as dangerous cannot be transported by air or by Australia Post. These items will be road freighted and may delay delivery times).

All satchels are permitted to be left at the delivery address unless there is a ‘Signature required’ sticker on the satchel. If there is a ‘signature required’ sticker, the satchel will be returned to the nearest depot for the customer to arrange delivery (note: a ’not Home’ card will be left at the delivery address for the customer’s reference).

Orders made on weekends and public holidays will be dispatched on the next business day.

Once your order has been placed we are unable to change any of the details (eg products or delivery details) once your order has been picked and dispatched.

If delivery is to a business address, please advise working hours of that business.

Waproo is fully committed to providing excellent customer service via product quality and efficient delivery. We endeavour to ensure stock is always available. In the unlikely event of a stock-out situation we will be in contact within 2 business days to discuss what options are available for the customer - for example: alternative products, product sizes, back order or a full refund.
All Joseph Lyddy products are backed by our unconditional money back guarantee.

Should you wish to obtain a refund or exchange, please return the item/s in their original condition together with your tax invoice. (note: please read Dangerous Goods exceptions outlined below)

Please note: For both exchanges and refunds, the cost of return postage back to Joseph Lyddy is the responsibility of the customer. However, all exchanges returned to you will be free of delivery charges.
Refunds & Exchanges – Dangerous Goods

Please choose carefully when selecting products categorised as “Dangerous Goods” from the Joseph Lyddy on-line store.

Any item categorised as dangerous goods cannot be returned, as very specific documentation and other various restrictions apply when freighting around the country.

Joseph Lyddy has a no returns policy on dangerous goods.

Please email our Customer Service team at sales@waproo.com.au or phone on +61 3 9238 9888 to discuss product alternatives and other options to ensure customer satisfaction.
The website with URL address www.josephlyddy.com.au (‘Website’) is owned and operated by Waproo Pty Ltd.

Joseph Lyddy respects your privacy and is committed to protecting your personal information in line with the National Privacy Principles contained in the Privacy Act 1988 (‘Privacy Act’).

This Online Privacy Policy applies to the collection, storage, use and dissemination by Joseph Lyddy of your personal information collected through your use of the Website. It applies in addition to Joseph Lyddy’s general privacy policy and if there is any inconsistency between any term of this Online Privacy Policy and Joseph Lyddy’s general privacy policy, the terms of this Online Privacy Policy prevail to the extent of such inconsistency.

By using the Website you acknowledge and agree that Joseph Lyddy may collect, store, use and disclose your personal information in accordance with this Online Privacy Policy. Joseph Lyddy may amend this Online Privacy Policy from time to time and your continued use of the Website following any such amendment is confirmation of your acceptance of the amendments.
COLLECTION OF YOUR PERSONAL INFORMATION

Joseph Lyddy collects personal information about you through your use of the Website for the purpose of enhancing your use of the Website and assisting Joseph Lyddy in providing you with its range of goods and customer services.
PERSONAL INFORMATION YOU VOLUNTARILY GIVE JOSEPH LYDDY


Joseph Lyddy collects personal information you submit through the Website such as your name, postal or delivery address, phone number, facsimile number, email address and, where applicable, payment details such as your credit card number or bank account details if you make a purchase online or other personal information you may provide. Joseph Lyddy does not wish to collect personal information about you that is ‘sensitive information’ as defined under the Privacy Act, being information or opinions about your health, sexual preferences, religious beliefs, political affiliations or such other private information.
WEBSITE INFORMATION


Joseph Lyddy collects information about your tastes and preferences both when you tell Joseph Lyddy what these are and by analysis of customer traffic, including by using cookies. A cookie is a piece of information, which is stored on your computer’s hard drive by your web browser. On revisiting the Website, the Joseph Lyddy computer server recognises the cookie, giving Joseph Lyddy information about your last visit. Cookies do not contain personal information and Joseph Lyddy does not use cookies to personally identify you. Joseph Lyddy uses cookies for the sole purpose of managing functional aspects of the Website including its online store’s procedures. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent their automatic acceptance. If you choose not to receive cookies, you may not be able to use all of the Website’s features, including making purchases.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

Joseph Lyddy will use the personal information you submit online for the purpose of supplying you with the service for which you provide the information.

Joseph Lyddy may use information it collects about you online to personalise your visits to the Website and help develop the design and layout of the Website.

You hereby consent that Joseph Lyddy may use the information it collects about you online to contact you from time to time by post and/or email to inform you about new goods, services or offers (‘Direct Marketing Communication’). All Direct Marketing Communications will contain Joseph Lyddy’s contact details and a statement indicating that you can (and how to) elect at any time not to receive any further Direct Marketing Communications, even if you previously consented to the receipt of such material. Joseph Lyddy reserves the right to keep a record of such requests for the sole purpose of ensuring Joseph Lyddy complies with your request.

You acknowledge that Joseph Lyddy may disclose the information it collects about you online to its related bodies corporate. Joseph Lyddy contracts out certain functions of its business including marketing, recruitment and archive services to outside organizations. You hereby consent that Joseph Lyddy may disclose your personal information to such contractors and that Joseph Lyddy, its related bodies corporate and their contractors may use your personal information for the above purposes.

Joseph Lyddy operates its business throughout Australia only and will not transfer any personal information about you to any foreign country.
DISCLAIMER

Joseph Lyddy will not disclose your personal information to any third party (other than its related bodies corporate or contractors) without your consent in writing, unless otherwise required by law, or unless such disclosure is reasonable necessary in the opinion of Joseph Lyddy to protect its rights or property or to avoid injury to a person. However in the event that Joseph Lyddy sells or otherwise disposes of some or all of its business to another party, Joseph Lyddy reserves the right to transfer your information as part of any assets sold or disposed of.

The Website may contain links to other sites operated by third parties. You acknowledge that such sites are not operated by Joseph Lyddy. Advertisements on the Website and links to or from other sites do not constitute sponsorship, approval or endorsement by Joseph Lyddy of the content, policies, practices or services offered on those advertisements or sites.
STORAGE OF YOUR PERSONAL INFORMATION

Joseph Lyddy will use its reasonable endeavours to protect and maintain the security of your personal information and to make the Website as secure as possible against unauthorised access. In particular, Joseph Lyddy uses the Secure Socket Layer (SSL) protocol to ensure that your personal information is encrypted where appropriate. If you are paying by credit card, once your details are entered, your payment will be processed online. When you submit your order we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.
CONTACT US

If you have any queries in relation to this Privacy Policy or would like to access, amend or delete any of your personal information or lodge a complaint about how Joseph Lyddy is using your personal information, please contact Joseph Lyddy by mail (7 Ordish Road, Dandenong South, 3175 Victoria), telephone (03 9238 9888) or email (info@josephlyddy.com.au).